Getting started with myHT Guide
You can sign up for myHT Guide yourself or you can be referred by a health care professional.
Once you have signed up, you will be sent a survey to help us understand your experience taking hormone therapy.
You will then have access to the myHT Guide patient portal with information to meet your needs. In order to direct you to this support, we'd like to ask you some questions to see how you are getting on with your hormone therapy. Answering these questions weekly will allow us to guide you to relevant sections of myHT Guide that you may find helpful.
Keeping your information safe
BCFNZ are fully committed to protecting your information and using it responsibly as part of the myHT guide programme. The privacy policy outlines how we collect, use and store your information.
myHT Guide Privacy Policy
1. Introduction This Privacy Policy outlines how BCFNZ collects, uses, stores, and shares your personal and health information for the myHT Guide program, which is a nurse-guided telehealth initiative that supports patients prescribed hormone (endocrine) therapy. We will manage your personal and health information in accordance with both the Privacy Act 2020, Health Information Privacy Code 2020 and other relevant legislation. Our nurses must also comply with their professional and ethical obligations of confidence.By participating in the myHT Guide programme, you consent to the collection and use of your information as described in this policy. |
2. Purpose of the myHT Guide Programme The myHT Guide programme is a BCFNZ nurse guided telehealth initiative designed to:
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3. What information we collect and how we use it We collect your personal (information about you) and health (information about your health) information where it is necessary to carry out our program functions and support your participation in the programme, for example to:
We may use information for program evaluation or statistical purposes. When this happens, steps will be taken to make sure information is not published in a way that identifies any individuals. You do not need to provide this information to us. However, we may not be able to effectively provide you with services or carry out our function if you do not provide us this information. The type of information we collect includes contact details including: name, NHI, phone number, email address, and mailing address. This helps us to correctly identify you, contact you, and link your survey responses to your health profile. We also collect your ethnicity and information relevant to your health including the health service/s you have and are accessing, symptoms/side effects, and previous medical history. We also collect consent and communication records; notes from conversations with BCFNZ nurses or clinical partners, and records of your preferences or decisions. |
4. How We Collect and Use Your Information Information may be collected:
At the time of enrolment, you will be informed of:
We use your information to enable us to provide you with the most effective services possible. We may use your information to:
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5. When We Share Your Information Your identifiable information will not be shared with third parties unless:
We may use de-identified data (information that cannot identify you) to:
De-identified data is processed in accordance with privacy and data security standards. We may share your information with other healthcare professionals and agencies involved in your care and treatment. It is normal practice to give necessary and relevant information about you to:
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6. How Consent Is Obtained Your informed consent is gathered either:
For participants under the age of 16, consent from a parent or legal guardian is required before participation. You can withdraw your consent at any time by contacting us. |
7. Your Rights Under the Privacy Act 2020, you have the right to:
To make a request, contact us: 📞 Phone: (09) 304 0766 We aim to respond to all requests within 20 working days. |
8. How We Store and Protect Your Data We take reasonable steps to ensure your personal and health information is protected against loss, unauthorised access, use, modification, disclosure, or other misuse. BCFNZ clinical staff (e.g., nurses) have access to your identifiable health information for the purposes of providing clinical decision making. To ensure it is possible for the BCFNZ clinical staff to provide the best service possible it is sometimes necessary to undertake quality assurance and monitoring of our services. Therefore, staff responsible for training, monitoring and improving the quality of our services, undertaking audits, or investigating and managing complaints, may access and use your information for these purposes. |
9. Retention and Disposal
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10. Opting Out Participation is entirely voluntary. You may:
You may still receive general updates or public health campaign material from BCFNZ unless you ask not to. |
11. Programme Changes or Policy Updates If we make material changes to this Privacy Policy or how your data is used, we will:
The current version of the Privacy Policy is always available on the BCFNZ website. |
12. Contact Us For questions, concerns, complaints, or feedback related to this policy or your information rights: 📞 Phone: (09) 304 0766 |